Terms & Condition
Welcome to Upsteps Media. If you continue to browse and use this website, you are agreeing to
comply with and be bound by the following terms and conditions of use. Please read these Terms
& Conditions carefully before accessing or using our website. By accessing or using any part of
the site, you agree to be bound by these Terms & Conditions.
If you do not agree to all the terms and conditions of this agreement, then you may not access
the website or use any services This website is operated by Upsteps Media. Throughout the site,
the terms “we”, “us” and “our” refer to Upsteps Media. Upsteps Media offers this website and all
its services to you, the user, and conditional upon your acceptance of all terms, conditions,
policies and notices stated herein.
SECTION 1- GENERAL CONDITIONS
All material on our website is the trademark and copyright property of Upsteps Media. You agree
not to reproduce, duplicate, copy, sell, resell or exploit any portion of our property. You may also
not use our products and services for any illegal or unauthorized purpose. Upsteps Media
reserves the right to refuse service to anyone for any reason at any time.
If you disagree with any part of these terms and conditions, please do not use our website. It is
also to be noted that both parties, Upsteps Media and the Client, agree not to negatively criticize
each other and any of its employee, associate/s or partner/s publicly (on online forums, blogs,
social networks etc.) at any given time during or subsequent to contract period. Similarly both
parties agree not to talk on online forums, blogs, community groups or any social media in a way
which brings disrepute to either party or any of its employee, associate or partner. In case of
breach, the breaching party would have to pay a reasonable compensation decided by the
non-breaching party as damages.
SECTION 2 – MODIFICATIONS TO OUR SERVICES AND PRICES
Upsteps Media reserves the right to change prices for our products without notice. We reserve
the right to modify or discontinue the Service without notice at any time.
SECTION 3 – PRODUCTS AND SERVICES
Upsteps Media offers a variety of digital solutions, including but not limited to, logo designs,
animated videos, email newsletters, voiceovers, website design and development, and social
media marketing. We reserve the right to limit the sales of our products or Services to any
person, geographic region or jurisdiction. We reserve the right to change the descriptions and
prices of our Services at any time without notice. We reserve the right to discontinue any service
or offer at any time
SECTION 4 – REVISION POLICY
Revisions are contingent on the package selected. Revision turnaround time will be 48 working
hours, but may change based on the client’s requirements and feedback. Unlimited revisions
require that the initial design and concept have to be the same. The customer cannot ask for a
concept redesign once an initial concept has been approved. For animation videos, the revisions
are contingent on the package selected.
The client can approach us for unlimited free revisions and we will revise the animated video for
no extra charges, given that the design and concept remain intact. Upsteps Media reserves the
right to refuse any changes or revisions to the animated videos. If Upsteps Media accepts the
terms of revision for the animation video, the revision turnaround time will be at Upsteps Media’
discretion. *Unlimited revisions require that the initial design and concept have to be the same.
The customer cannot ask for a redesign once an initial concept has been approved
SECTION 5 – REFUND POLICY
In any occasion, any funds deposited will not be liable for a refund if the initial design and
concepts (after delivery) are approved. All requests for refund will be as per the following
arrangement: The client makes a solicitation where the underlying ideas for a service are
provided. However, once the client approves or asks for changes in the initial project agreement,
the refund offer will be void and a request for refund will not be approved. Once the project
enters the revision phase, the refund offer will be void and a request for refund will not be
approved. A refund request should have a legitimate reason which must be qualified against the
outline brief and client input for revisions. Unless an idea and presentation has not been
composed as per the brief, a refund will not be approved.
5.1: Refund on Logo Packages If a demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (excluding 10% administration and preparing charge). If the refund request is made within 5 business days after the initial design, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense). If the refund request is made after 5 business days and within 12 business days after the initial design delivery, you will only be eligible for a 33% refund (excluding 10% service & processing free). No refund request will be approved after 15 business days of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns. No refund will be approved after the final files have been delivered.
5.2: Refund on Website Packages If a demand for refund is made before the delivery of Initial Website Mockup then you would qualify for a full refund (excluding 10% administration and preparing charge). If the refund request is made within 5 business days after the Initial Website Mockup, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense). No request for refund will be approved once the initial design mockup of your website has been revised. No refund request will be approved after 10 business days of the Initial Website Mockup. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns. In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development. In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Upsteps Media will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.
5.3: Refund on Custom Packages For custom bundles, our refund policy (as stated above) will apply individually to each service of the bundle. No refund request will be approved after 10 business days of the Initial design. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
5.4: Refund on Marketing Packages All of our Social Media Marketing Packages, SEO Packages and other marketing related projects are non-refundable under any circumstances.
5.5: Refund on Domain & Hosting Services including domain, hosting, SSL and other related services will not be canceled or refunded under any circumstances. Upsteps Media holds the rights to domains & hosting that have been purchased via Upsteps Media. No request for refund will be approved after inaction by the customer after 7 business days. If you wish to restart the order, you will be charged a fee contingent upon your venture. No request for refund will be approved if the customer is unresponsive at any point of time for 10 business days. All refund requests should be made to the support department. Upsteps Media reserves the right to approve or reject any and all refund requests based on a case to case basis. Our Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Upsteps Media does not consider this to be in good faith. In such instances, we reserve the right to decline a refund request. All design jobs require client input before finishing the design which is why the customer must be active throughout the process and give feedback in order to get the required results. Failure to do so may result in loss of refund privileges. Our 100% unique design guarantee qualifies you for a new logo if the logo designed by Upsteps Media is found to be considerably similar to another design that already exists. Any likeness to a current outline will be considered a fortuitous event and Upsteps Media will not acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted. *All refund requests should be properly documented & must be communicated through the channels mentioned in Section 6 with the reason for discontent. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 business days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity and the disclaimers of warranty and limitations of liability
5.1: Refund on Logo Packages If a demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (excluding 10% administration and preparing charge). If the refund request is made within 5 business days after the initial design, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense). If the refund request is made after 5 business days and within 12 business days after the initial design delivery, you will only be eligible for a 33% refund (excluding 10% service & processing free). No refund request will be approved after 15 business days of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns. No refund will be approved after the final files have been delivered.
5.2: Refund on Website Packages If a demand for refund is made before the delivery of Initial Website Mockup then you would qualify for a full refund (excluding 10% administration and preparing charge). If the refund request is made within 5 business days after the Initial Website Mockup, you will only be eligible for a 66% refund (excluding 10% administration and preparing expense). No request for refund will be approved once the initial design mockup of your website has been revised. No refund request will be approved after 10 business days of the Initial Website Mockup. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns. In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development. In instances, where websites have been developed and uploaded on test links or actual domains, no refunds will be entertained. Upsteps Media will only be liable to troubleshoot problems (if and when) the customer has subscribed to web support services.
5.3: Refund on Custom Packages For custom bundles, our refund policy (as stated above) will apply individually to each service of the bundle. No refund request will be approved after 10 business days of the Initial design. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
5.4: Refund on Marketing Packages All of our Social Media Marketing Packages, SEO Packages and other marketing related projects are non-refundable under any circumstances.
5.5: Refund on Domain & Hosting Services including domain, hosting, SSL and other related services will not be canceled or refunded under any circumstances. Upsteps Media holds the rights to domains & hosting that have been purchased via Upsteps Media. No request for refund will be approved after inaction by the customer after 7 business days. If you wish to restart the order, you will be charged a fee contingent upon your venture. No request for refund will be approved if the customer is unresponsive at any point of time for 10 business days. All refund requests should be made to the support department. Upsteps Media reserves the right to approve or reject any and all refund requests based on a case to case basis. Our Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Upsteps Media does not consider this to be in good faith. In such instances, we reserve the right to decline a refund request. All design jobs require client input before finishing the design which is why the customer must be active throughout the process and give feedback in order to get the required results. Failure to do so may result in loss of refund privileges. Our 100% unique design guarantee qualifies you for a new logo if the logo designed by Upsteps Media is found to be considerably similar to another design that already exists. Any likeness to a current outline will be considered a fortuitous event and Upsteps Media will not acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted. *All refund requests should be properly documented & must be communicated through the channels mentioned in Section 6 with the reason for discontent. You agree to a 10% processing fee deduction from the order amount when the refund is processed. Refunds are issued within 8 to 10 business days from the day that the cancellation was requested. You agree that your acceptance of the refund shall constitute your sole and exclusive remedy with respect to related Responses. Additionally, you acknowledge that you will have no right (express or implied) to use any Response or other work product, content, or media, nor will you have any ownership interest in or to the same. All sections of this Agreement which, by their nature, shall survive termination, shall survive including payment, indemnity and the disclaimers of warranty and limitations of liability
SECTION 6 – HOW TO CLAIM YOUR REFUND
To ensure that your refund request is processed effectively and is approved, please make sure
that you meet the following requirements. 1. Specify your concern and claim your refund
through any of the following two modes:
i. Live Chat.
ii. Email. (support@upstepsmedia.com) We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval. After the refund, the rights to your design would be transferred to Upsteps Media and you would not legally be allowed to display any version of the design anywhere. You also concur that you will have no right (immediate or circuitous) to use the product nor will you have any ownership interest for or to the same. If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (support@upstepsmedia.com).
i. Live Chat.
ii. Email. (support@upstepsmedia.com) We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval. After the refund, the rights to your design would be transferred to Upsteps Media and you would not legally be allowed to display any version of the design anywhere. You also concur that you will have no right (immediate or circuitous) to use the product nor will you have any ownership interest for or to the same. If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (support@upstepsmedia.com).
SECTION 7 – MY ACCOUNT
My Account is a convenient way to communicate. It is your sole responsibility to check the
account section for all questions, queries, concerns and any other instructions for the designer.
Failure to actively check the My Account section may become a cause of hindrance in your
perusal of a refund. If you are unsure of how to use the My Account area, please contact our
customer support at any time for prompt assistance.
SECTION 8 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy. Please read our
Privacy Policy to learn more.
SECTION 9 – THIRD PARTY TOOLS AND LINKS
To optimize our product and services, we may provide you with access to third-party tools and
software which we neither monitor nor have any control nor input. We shall have no liability and
are not responsible for any harm or damages whatsoever relating to the use of these third-party
tools. Complaints, claims, concerns, or questions regarding third-party products should be
directed to the relevant third-party
SECTION 10 – QUALITY ASSURANCE POLICY
n order to provide you with complete satisfaction, our designers are instructed not to deviate
from the specifications provided by the client in the order form. The designs are crafted after
adequate and thorough research to ensure results of the high quality.
SECTION 11 – DELIVERY POLICY
All design order files are delivered to the client through an e-mail. All policies pertaining to
revision & refund are subject to date and time of design order delivered to client’s email address.
The turnaround time will be according to the package, the minimum time required is 1 business
day. We offer a rush delivery service through which you can have your first logo within 24 hours
for an additional $100. For further help, get in touch with our customer support.
SECTION 12 – RECORD MAINTENANCE
We keep your final design archived after we deliver your final files. If you wish to receive the
final files again, we can email these files upon request
SECTION 13 – CUSTOMER SUPPORT
We offer Customer Support to address your questions and queries. You may contact us at
support@upstepsmedia.com Mon – Fri 9 AM – 7 PM EST.
SECTION 14 – CORRESPONDENCE POLICY
You agree that Upsteps Media is not at risk for any correspondence from email addresses other
than the ones sent from our domain (eg: xyz@upstepsmedia.com) or/and any toll free number
that is not specified on our website. Upsteps Media will not be considered liable for any damages
brought about by such correspondence.
SECTION 15 – 100% UNIQUE DESIGN GUARANTEE
At Upsteps Media we promise that all of our logos are produced from scratch. We will provide
you a logo that is in complete compliance with your design brief.
SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions on our website and to
change or update information or cancel orders if any information in the Service or on any related
website content is inaccurate at any time without prior notice (including after you have submitted
your order).
SECTION 17 – LIMITATION OF LIABILITY
In no event shall Upsteps Media, nor any of its officers, directors and employees, shall be held
liable for anything arising out of or in any way connected with your use of this website whether
such liability is under contract. Upsteps Media, including its officers, directors, employees and
interns shall not be held liable for any indirect, consequential or special liability arising out of or
in any way related to your use of this website. Because some states or jurisdictions do not allow
the exclusion or the limitation of liability for consequential or incidental damages, in such states
or jurisdictions, our liability shall be limited to the maximum extent permitted by law
SECTION 18 – INDEMNIFICATION
You hereby indemnify to the fullest extent Upsteps Media, our parent organization and our
affiliates from and against any and/or all liabilities, costs, demands, causes of action, damages
and expenses arising in any way related to your breach of any of the provisions of these terms.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be invalid under any applicable law, such provisions
shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable
portion shall be deemed to be severed from these Terms without affecting the remaining
provisions herein.
SECTION 20 – TERMINATION
These Terms & Conditions are effective unless and until terminated by either you or us. If in our
sole judgment you fail, or we suspect that you have failed, to comply with any term or provision
of these Terms & Conditions, we also may terminate this agreement at any time and hold you
liable for all amounts due up to and including the date of termination and will accordingly deny
you access to our Services. Upsteps Media reserves the right to terminate any contract as they
please.
SECTION 21 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall
not constitute a waiver of such right or provision. These Terms constitute the entire agreement
between Upsteps Media and you in relation to your use of this website, and supersede all prior
agreements and understandings. Any ambiguities in the interpretation of these Terms shall not be
construed or misconstrued against the drafting party, i.e. Upsteps Media
SECTION 22 – GOVERNING LAW
SECTION 22 – GOVERNING LAWThese Terms will be governed by and interpreted in accordance with the laws of the State of
Florida and any dispute under this agreement must be brought to this venue and no other.
SECTION 23 – CONTACT INFORMATION
Questions about the Terms & Conditions should be sent to us at support@upstepsmedia.com.
